To me, friendly customer service is tops for this kind of role, along with being able to direct customers to any product or section they are looking for. This is not a trick question, and there may not be a “right” answer just be honest with what you feel is the biggest part of working at Staples. It’s a sort of reverse question since they know what they are looking for but are trying to gauge how prepared you are for the role. This is a chance for the interviewer to really test applicants to see if they understand the position well. What are the most important qualities for someone in this role to possess? I would try to observe the individual to be able to provide a description, then be ready to report to my manager or the authorities with what I saw.ĥ. If I were to see someone shoplifting from the store, I would report it to my manager immediately.
STAPLES TIME MANAGER HOW TO
Your new employee training will provide official company policy on how to handle shoplifters, but the interviewer will likely try to assess how you would handle a potentially tense situation.
Unfortunately, this is a sad reality of retail. What would you do if you caught someone shoplifting? I know it’s important to stay level-headed when that happens and not try to solve everything myself.Ĥ. If they continue to act upset, I would offer to bring my manager over and let them resolve the situation. If that kind of situation were to occur, I would do my best to ask questions in order to fully understand what the customer wants, then talk about the options we have available or offer a reasonable alternative. I can understand a customer’s frustration if we did not have the right product in stock or if they were confused about some of the features we offered. It’s important not to lose your cool and do your best in any situation, so be ready when an interviewer asks this question. Inevitably, you’re going to meet a customer who simply cannot be pleased or who will find anything to complain about. How would you deal with an upset customer? I have also run a register by myself during a weekend rush, so I would do my best to provide cheerful but quick service when I check out customers for their purchases.ģ. I’ve worked retail positions before and have been responsible for answering customer questions while restocking shelves. I would be willing to do whatever is necessary for the good of the store and my teammates. Your manager will want to ensure that they have made the right choice in picking a reliable employee that can handle the stress of a busy workday. Retail in any environment can be fast-paced, and you might have to manage several sections of the store simultaneously or handle a busy rush of customers singlehandedly. How do you manage a busy workload during the day? If I am unable to help, I will point them to another associate or resource to make sure they are satisfied with their shopping experience.Ģ. I will make it a point to greet each customer as they walk in the door and be ready and willing to answer questions and direct customers if they need assistance. To me, customer service is about doing everything I can to make the customer happy with their purchase. The interviewer will want to assess how you envision customer service as part of the job, so be ready to talk a little about your personal philosophy or thinking around customer service. What does customer service mean to you?Īny retail position in a Staples store will focus heavily on customer service, so it’s essential that you prepare yourself for that aspect of the position you apply for. By studying and preparing for questions like these, you can be ready to ace the interview for a position with Staples.ġ. Before you can land the job, however, you must be able to interview well. This can be a popular position for people of any experience level and can provide steady employment while working toward your long-term career goals. Staples is one of the leading office technology and supply stores in the United States, but it takes an army of employees to keep the enterprise running.
0 kommentar(er)
